Refund Policy
There are 3 situation for return
We promise to obey the return policy when the item has the problem below, but you must sent back the item after we knowing your problem and what you want us to do.
Our policy lasts 30 working days from purchase date. We are sorry for not offering refund or exchange after 30 working days since your purchase date.
There are 3 situation for return
1) 7 days no reason to refund --- Customers can request a return or refund within 7 days after receiving the package, in this case we can refund the full amount.
Note: 7-days no-reason return is for the packages that are unopened, brand new, unregistered and unused.
If it has been registered and used , within 30 days, if it is a problem with the product, we will replacement for free (Seller pay the shipping fee).
If it is not a quality problem of the product, we cannot provide a full refund within 30 days, and can only refund 90% of the order amount.
2) Return back replacement
With 1 month we can make replacement for customers, customer need paid the freight(if customer not willing pay the freight, we can max understake half of the freight send back) , for new package send again, we will paid the freight.
3) Return for repair
With 1 year warranty, if the product is broken, we have they responsibliy help customers repair
In this situation customer need send back the freight,after product reached to us, we will send back to factory for repair,after repair well, we will paid the new package freight send back to customer
4) Return for refund
If customer wanna return back for refund, need send back the whole product and pay the freight by themselves, after package reached to us, we will totally refund to you(the order amount)
Obdstar.co.uk