We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.
DHL: 3-5 days
UPS: 5-7 days
EMS: 10-15 working days
Singpost/HongKong Airmail: 7- 20 working days. At most 45 days.
If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email Sales@OBDstar.co.uk
Product Warranty: 1 year
One Year for from the date equipment arrival
Free repair and maintenance service within one year
Free technical support by internet online or via phone
1. Damaged tool Service:
If the product you received has been damaged during the shipping, please report to local DHL office/Post office
immediately and ask for damage proof, then contact our website customer service for exchange service.
2. Product Qualtiy problem for refund or exchange:
If the product has any problems, please contact our customer service online within 7 days and return the item to us within 30 days upon the arrival.If you not contact us within 7 days and not return to us within 30days, it is considered as used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
3. Return Service:
All returned items MUST BE
in the original packaging and you need to provide us with the shipping tracking number, specific reason for the return, and also your order number. If the item needs repair, refund or exchange, please use simple airmail
to ship back to us.
4. One-year warranty
. If the item need repair, within one year, customers no need pay repair fee but need to pay both back and forth shipping cost. Over one year warranty, customer need to pay repair fee for repair.
|Main Unit for Equipment
||1 year warrnaty
|Machine peripheral equipments and wire
|Car diagnostic laptop
|Data Hard Disk